keeping your customers happy
after you enter into a contract with a customer, make it a point to follow what is in the contract, what ever you said you can do ,make sure that you are able to do it. In our training program, we stress this point. our company was based and founded on principles, and honesty. we only want dealers who believe in this concept. just doing the work isn't enough if you want to be paid promptly and get repeat business and referrals from your customers. you must also keep an eye on customer service
.don't make promises you can't keep
.keep the promises you make
.document all changes
.communicate
.if you make a mistake or miss a deadline ,deal with it
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